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B.B.Simon has a limited warranty on his belts. This means, if a crystal comes off or the lacing breaks, he will fix it. He will also fix the crystals the fall off the buckles. He now charges to fix all problems occurring on his products. Cowgirl Glitter is not responsible for any damage to the belt after it has left our facilities. As with all belts manufacturers, no one will replace a belt if it is torn in half. Barrel racing is no exception. Please understand if you are wearing your belt and it breaks in half..... it is not covered under a limited warranty.
No refunds on custom orders- this is a belt I do not have in stock that I have to order just for you, no returns and no exchanges without prior authorization. All stock orders will be shipped within 24 hours of payment and have a 3 day return period. All custom orders are paid in advance.. No exceptions. Cowgirl Glitter is the supplier, not the manufacture of BB Simon belts, which means I am not in control of production. Orders are placed within 24 hours of your credit card charge. An invoice will be mailed to you from Cowgirl Glitter. If you see a mistake please call immediately. Cowgirl Glitter is not responsible for delays on Simon's part or shipping mishaps due to UPS, FED-EX, DHL, or USPS. If you change your mind on your order after it is in production, it is up to Cowgirl Glitter to accept a return depending on the belt. Your order will then go to the back of the list behind others who are waiting. Currently, the wait time for a belt is 4-6 weeks, but this is just an estimate--which depends on the belt ordered. Pls note this is not always the case. Sometimes belt arrive in 3 weeks, but sometimes problems can occur, i.e.: crystals are out of stock, leather is out of stock, an order may be misplaced, the shipment does not go out on time, buckles are not available, etc. Making a belt by hand takes times, coordination and a huge effort on BB Simon's part!!! Simon belts are well worth the wait and are an awesome piece of waist jewelry. |
Cowgirl Glitter™
1-713-256-5490
cowgirlglitter@gmail.com
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